AI agents are no longer promises of the future. They are here, powering enterprise today. Agents aren’t confined to pilots or innovation labs anymore, they’re now being deployed across customer service, sales, and operations to support real teams in real time.
The launch of Agentforce 3 comes at a pivotal moment. With thousands of businesses already using Agentforce, this latest release delivers the visibility, control, and scalability needed to transform agents from isolated experiments into high-performing digital teammates. This is a major innovation for organisations looking to embed AI at the core of their operations.
So what exactly is new in Agentforce 3? And what should you be thinking about next?
Here are the most important things to take away:
Command Center Puts You in Control
The new Command Center is a crucial upgrade inside the Agentforce Studio, providing your team with a single view of how AI agents are performing and delivering value across the entire business.
Now, latency, error rates, escalations, usage patterns, and adoption trends can be measured in real time. On top of this, the system flags areas for improvement using built-in intelligence, making it easier to refine and enhance agents based on real, accurate data.
For enterprise teams, this introduces a new standard of operational oversight. One that mirrors the governance and control applied to human teams, now purpose built for AI agents.
Agents That Connect Across Your Ecosystem
Agentforce 3 is engineered for real-world impact. Embedded with newest Salesforce innovations like the new Model Context Protocol combined with access to AgentExchange, Agentforce 3 delivers seamless connections to over 30 partner technologies.
That includes platforms like AWS, Google Cloud, Stripe, and PayPal, meaning your agents are no longer stuck inside isolated systems. They can draw on live data, trigger actions across platforms, and connect with third-party models within a secure and governed environment.
If your business relies on a diverse set of platforms and services, Agentforce 3 gives your AI agents the reach and intelligence to work across each one.
Proven Performance with Real Business Impact
Agentforce 3 runs on Salesforce’s updated Atlas architecture. This brings faster performance, stronger reliability, and support for multiple large language models, including Anthropic Claude and Gemini.
What matters is the impact Agentforce 3 will have on your business, and the results speak for themselves:
- Engine reduced average case handle time by 15%
- 1-800Accountant resolved 70% of admin chats autonomously
- Grupo Globo improved subscriber retention by 22%
These figures demonstrate what is possible when AI agents are implemented with the right strategy and powerful technology.
How iMMERSIVE Helps You Make It Real
Even with a platform as powerful as Agentforce 3, many teams still face the same challenges. From pilots stalling without a clear path to scale to agents being deployed in silos quickly becoming disconnected from core systems. As a result, visibility into what success actually looks like and how to measure it, is limited.
That’s where we come in.
At iMMERSIVE, we’ve been working with Agentforce since the beginning. We help organisations turn potential into performance with a delivery model that’s built for scale and sustainability.
We work with you to:
- Identify high-impact agent use cases across sales, service, and internal teams
- Deploy agents using best-practice configuration, including the new Command Center and Model Context Protocol
- Track real-world performance after launch, then optimise and refine continuously based on real usage data
If you want a deeper look at how we approach it, read our recap of Agentforce World Tour London, where we shared how to launch, learn, and lead with Agentforce in real-world environments.
Ready to Get Started?
Agentforce 3 has all the right ingredients: visibility, scalability, and a strong ecosystem. Now it’s about what you do with it.
If you’re looking to go beyond basic bots and build AI agents that deliver for your customers and teams, we’re ready to help.
