World Tour London was a fantastic event for Agentforce this year, with over 300 attendees joining iMMERSIVE’s CRO, Abi Chan, and Head of AI and Accelerators, Simon Clarke, for our headline session: Delivering Agentforce Value – How to Launch, Learn and Lead.
If you couldn’t make it, here’s your quick catch-up.
From Human-Centric to Human-Agent
Most businesses today still rely on human-centric processes, with limited automation. But we’re rapidly shifting to hybrid teams where AI agents collaborate with humans, make autonomous decisions, and access unified data — all under strong governance. The big question: where should you start?
Choosing the Right Starting Point
The key is to identify small, high-impact use cases that solve real problems and deliver measurable value:
- The Painkiller: Look for tasks that free up your team’s time, like chasing payments or meeting prep.
- Quantifiable: Measure time saved or revenue generated by tying it to clear KPIs.
- Feasible: Start small, testable, and scalable to show quick wins.
Get your stakeholders involved early, prioritise ideas ruthlessly, and map the full process to ensure success.
Launch – Bringing Your Agent to Life
Building effective agents follows a clear process:
- Define scope: Decide what your agent will do, what data it needs, when to escalate to humans, and where guardrails are needed.
- Build iteratively: Start simple, test often, and expand as you gather feedback.
- Design smart: Balance performance and efficiency, pick the right LLMs, monitor response times, and use Salesforce’s pre-built components to accelerate delivery.
- Pilot first: Test internally with small groups or run soft launches for external users.
Learn – Monitor and Empower
Once your agent is live, the focus shifts to learning and improving:
- Monitor performance against your KPIs and refine accordingly.
- Involve employees and customers through surveys or early feedback loops.
- Foster a culture of experimentation — hackathons, focus groups, and open conversations help generate new ideas and encourage buy-in across the business.
Lead – Building Long-Term Momentum
With your first agent delivering value, iMMERSIVE’s Centre of Excellence (COE) helps you scale confidently:
- Structured roadmaps and leadership engagement.
- Governance aligned with your business policies.
- Two-way feedback and continuous adaptation.
- Empowering your teams to build, test, and grow confidence in AI.
- Staying ahead by experimenting with new LLMs and use cases.
Ready to Start Your Agentforce Journey?
To learn more about how Agentforce can help your business adopt AI successfully, visit our Agentforce page or get in touch here. We’re ready to help you take the first step.
