At iMMERSIVE, we believe integration is the foundation for unlocking real business value, especially as industries race to adopt AI, streamline operations, and better serve their clients.
Throughout the first half of 2025, we’ve been proud to work closely with MuleSoft and Salesforce to help many of our customers who are already starting to enjoy future-ready and better connected systems within their business.
We were also delighted to partner with MuleSoft at customer events as well, where we helped customers explore how MuleSoft is shaping transformation in the legal sector and beyond.
MuleSoft CONNECT:AI
London, June 2025
In June, we proudly sponsored MuleSoft CONNECT:AI in London, a landmark event gathering thought leaders from the Salesforce and MuleSoft ecosystems. Discussions centered on the rapidly evolving intersection of integration, automation, and AI.
Our team joined fellow Trailblazers at the Networking Campground, sharing how we empower customers to unlock the full potential of connected data through our Catalyst™ accelerators and integration expertise. The day was packed with insightful conversations, innovative ideas, and practical demonstrations of technology that’s shaping tomorrow’s enterprises.
A huge thank you to everyone who stopped by our booth to connect with our team of MuleSoft experts. We loved hearing about your projects and how you’re using MuleSoft to drive real-world transformation.
Driving Efficiencies in the Legal Industry
Webinar, May 2025
In May, we teamed up with Salesforce to co-host the exclusive webinar “Driving Efficiencies in the Legal Industry with MuleSoft Automation”. The webinar was designed specifically for law firms navigating rapid industry change.
The legal sector enjoyed strong profitability in 2024, and demand continues to rise. However, growth brings new challenges: today’s clients expect more than legal expertise, they want tailored, responsive service from firms acting as strategic partners. Meanwhile, firms face pressure from new market entrants equipped with modern AI and digital-first capabilities.
Alongside Salesforce’s Nejla Kayalioglu and Harry Hawkins, our own Abi Chan showcased how MuleSoft is helping law firms transform legacy operations into agile, client-centric experiences.
Key discussion points included:
- How 2024’s profit surge is reshaping firm priorities in 2025
- Why integration, automation, and AI are now essential for firm survival
- Common roadblocks like siloed systems, lack of data visibility, and poor collaboration
- The urgent need for scalable solutions that reduce manual work and drive innovation
The session featured a live demo tailored for legal services, demonstrating how firms can automate client onboarding, streamline experiences, and turn fragmented systems into actionable insights using MuleSoft’s low-code automation tools.
Why MuleSoft Matters to Legal
Many law firms are held back by outdated technology, disconnected systems, and manual processes that hinder innovation. These challenges often stem from a lack of integration strategy, legacy infrastructure, and limited data visibility – making it hard to scale, collaborate, and adapt.
MuleSoft, addresses these pain points by offering a unified platform that enables firms to:
- Seamlessly integrate legacy and modern systems, breaking down data silos
- Automate workflows and accelerate manual processes with low-code tools
- Securely manage APIs to govern, reuse, and scale integrations
- Enable AI by tapping into connected, real-time data sources
Together, these capabilities empower legal organisations to shift from reactive, manual operations to scalable, client-focused service models – helping firms innovate faster and deliver greater value.
Key benefits for legal organisations include:
- Client 360: Gain a complete, unified view of each client
- Accelerated Client Onboarding: Speed up onboarding with connected workflows
- Faster New Service Launches: Build and test offerings more quickly
- Compliance & Risk Management: Automate reporting and reduce errors
- Improved Productivity: Eliminate lengthy manual tasks and lower operational costs
- Real-Time Insights: Enhance decision-making and client service
Ultimately, this means less time spent on administration and more time delivering differentiated, strategic value to clients.
What’s Next?
As AI adoption accelerates, integration is no longer just an IT issue – it’s a strategic imperative. The ability to unify systems, connect insights, and automate intelligently will define tomorrow’s leaders in the legal industry and beyond.
At iMMERSIVE, we’re excited to continue our partnership with MuleSoft, Salesforce, and our ecosystem to help organisations eliminate barriers, improve agility, and unlock lasting value.
Want to learn more about how iMMERSIVE and MuleSoft can help your organisation?
