Our Multi-Cloud Advantage
Our diverse and tenured team are at the forefront of Salesforce digital innovation, helping our customers not only leverage the best out of what they have now, but also providing guidance and recommendations on where to go next.
Sales Cloud
Sales Cloud enables businesses to grow revenues, optimise sales processes & build deeper relationships with customers.
At iMMERSIVE we help our customers leverage the best of Sales Cloud through:
- Automated, intelligent lead capture, qualification & scoring
- Structured opportunity & pipeline management processes
- Pricing approvals & discount management
- Strategic account & business development planning
- Forward-looking visibility of pipeline and revenue forecasts
Revenue Cloud
As an extension to the Sales Cloud capabilities, Revenue Cloud enables businesses to automate and streamline their quote-to-cash operations, increasing revenues, operational efficiencies and margin.
At iMMERSIVE we help our customers leverage the best of Revenue Cloud through:
- Structured product catalogue and pricing
- Pre-configured discount management and approvals
- Automated quotation & contract variation management
- Streamlined order management & fulfilment
- Automated contract renewals and reminders
Service Cloud
Service Cloud enables businesses to reduce the cost to serve, increase productivity and improve customer experience and retention.
At iMMERSIVE we help our customers leverage the best of Service Cloud through:
- Structured, automated service management processes
- Embedded SLAs & escalations
- Omni-channel engagement across voice, social, SMS, WhatsApp, email & webchat
- Intelligent knowledge management & case deflection through AI-bots
- Real-time performance analytics
Marketing Cloud
Marketing Cloud enables businesses to connect with their customers and prospects through personalised interactions, at scale.
At iMMERSIVE we help our customers leverage the best of Marketing Cloud through:
- Unified customer and prospect profile management
- Multi-channel engagement across email, mobile, digital advertising and web
- Personalised, AI-driven dynamic content creation
- Automated, multi-channel customer journeys
- A 360 view of campaign performance and ROI
Experience Cloud
Experience Cloud enables businesses to empower customers and partners to self-serve online, reducing cost to serve by driving up case deflection, and in turn, improving experience.
At iMMERSIVE we help our customers leverage the best of Experience Cloud through:
- Personalised online portals for customers & partners
- Intelligence knowledge, FAQs and information search
- “My Account” management for self-service
- AI-driven chat bots for case deflection
- Branded mobile applications
Agentforce
Agentforce enables businesses to build, customise and deploy AI agents who are proactive and autonomous, providing specialised, always-on support to employees or customers.
At iMMERSIVE we help our customers define the 5 attributes of an agent:
- Role: Agent topics & instructions
- Data: What knowledge can they access
- Actions: What capabilities they have
- Guardrails: What shouldn't they do
- Channel: Where they work
Field Service Lightning
As an extension to the Service Cloud capabilities, Field Service Lightning enables businesses to optimise their field-based operations, jobs and visits.
At iMMERSIVE we help our customers leverage the best of Field Service Lightning through:
- Automated scheduled maintenance planning
- Optimised resource assignment, job scheduling and route planning
- Mobile-accessible job briefings, asset history and post work-sign offs
- AI-driven knowledge management & FAQs for self-service issue resolution
- A 360 view of the asset lifecycle
Data Cloud & Einstein
Data Cloud allows businesses to connect and unify their customer data in a single place, enabling them to truly leverage the benefits of AI.
At iMMERSIVE we help our customers leverage the best of Data Cloud through:
- Connecting, harmonising and structuring disparate data sources into a single unified customer profile
- Real-time, automated segmentation of customer data
- Installation of pre-configured connectors for ‘drag-and-drop’ integration
- Custom integration of internal data sources
Tableau/CRMA
Tableau enables businesses to truly leverage the power of their organisational data, empowering all levels of their organisations to make better decisions.
At iMMERSIVE we help our customers leverage the best of Tableau through:
- In-context insights, embedded within Sales, Service & Marketing Cloud
- Pre-analysed and summarised visual insights and analytics
- Self-service exploration of data
- AI-driven predictions and forward-looking projections
- Connection of multiple business data sets - internal & external
MuleSoft
MuleSoft enables businesses to connect their data and processes quickly & sustainably, reducing development costs and increasing time to value.
At iMMERSIVE we help our customers leverage the best of MuleSoft through:
- Creation of sustainable API-led integrations strategies
- Installation of pre-configured connectors for ‘drag-and-drop’ integration
- Low-code configuration of reusable custom APIs
- Automation of manual processes & tasks through RPA integration
- Internal CoE enablement and training of in-house teams
Slack
Slack enables businesses to connect, collaborate and automate work internally between employees, and externally with customers and partners.
At iMMERSIVE we help our customers leverage the best of Slack through:
- Collaboration forums & groups, both internally and externally
- Cross-business platform search & knowledge searching
- Integrated task & process workflows
- Custom integration between Slack and other internal business systems
