For each package, we help you configure the best functionality each cloud offers, ensuring you’re getting the most out of your Salesforce licences from day one, with a quick time to value.
Artificial Intelligence
The iMMERSIVE Artificial Intelligence quick start provides existing Sales Cloud & Service Cloud customers with the core AI functionality they need to be able to get up and running quickly with Salesforce Einstein.
Key Features include:
- Data Cloud Activation
- Einstein Co-Pilot Setup
- Case Classification, Wrap-Up & Routing
- Article & Reply Recommendations
- Next Best Action
- Conversation Mining
- Intelligent Service Analytics
Sales Cloud
The iMMERSIVE Sales Cloud quick start provides businesses the core CRM and pipeline management functionality they need to be able to get up and running quickly on the Salesforce platform.
Key Features include:
- Customer & Contact 360
- Lead creation, qualification & conversion management
- Opportunity management
- Sales performance dashboards & reporting
- Personalised home pages
- Artificial intelligence enablement
- Outlook & mobile enablement
Service Cloud
The iMMERSIVE Service Cloud quick start provides businesses the core case management functionality they need to be able to get up and running quickly on the Salesforce platform.
Key Features include:
- Email & web to case creation
- Case triage, assignment and resolution management
- Escalations & SLAs
- Service performance dashboards & reporting
- Personalised home pages
- Outlook & mobile enablement
- Artificial intelligence enablement
Marketing Cloud
The iMMERSIVE Marketing Cloud quick start provides businesses the core digital marketing functionality they need to be able to get up and running quickly on the Salesforce platform.
Key Features include:
- Channel enablement (email, SMS, advertising, web)
- Audience & segmentation management
- Email templates & forms
- Opt-in/opt-outs
- Campaign ROI dashboards & reporting
- Artificial intelligence enablement
- Marketing team training & enablement
Tableau/CRMA
The iMMERSIVE Tableau quick start provides businesses the core analytics functionality they need to be able to get up and running quickly on the Salesforce platform.
Key Features include:
- Reporting and data strategy review
- New dashboard creation
- Embedded Salesforce analytics
- Internal team enablement & training
- Artificial intelligence enablement
Slack
The iMMERSIVE Slack quick start provides businesses the core collaboration functionality they need to be able to get up and running quickly on the Slack platform.
Key Features include:
- Workspace enablement
- Branding customisation
- Community permissions & governance
- User setup & migration
- Internal team enablement & training
