Customer Solutions Consultant

London (3 days per week in London or Client-site)

Posted 10 days ago

Full Time

Ref: Customer Solutions Consultant

Key Responsibilities

Develop strong relationships & long-term partnerships with clients & Salesforce
Support marketing & events, contribute to industry points of view and the overall iMMERSIVE go-to-market strategy
Support business discoveries, identify business process improvements and document business requirements
Support shaping solutions and create project plans for our clients which align to their business goals
Estimate projects & create key documentation to support the sales process
Support our clients & delivery team to ensure projects are successful

Skills & Competencies

Exceptional interpersonal, communication and presentation skills
Strong writing abilities, with a focus on producing high-quality documentation
Excellent attention to detail and problem-solving capabilities
A “business-first, technology-second” mindset
Proven business analysis skills – business process improvement, requirements gathering, etc.
Hands-on implementation experience
Understanding of the Salesforce development lifecycle and best practice project approach
Technical understanding of Salesforce core clouds
Highly organised and proactive with the ability to multi-task and prioritise effectively
A motivated self-starter, comfortable to work with ambiguity and take a leading role in shaping solutions for clients

Education & Experience

Bachelor’s degree with a strong academic background
Minimum of 2 years of Salesforce experience, preferably in a pre-sales, solutions or functional delivery role’

Preferred

Pre-sales experience – responding to bids, running demonstrations, etc.
Non-core Salesforce experience –Revenue Cloud, Field Service, Agentforce, etc.

What we Offer

Competitive salary and benefits package
Opportunities for professional growth and development
A supportive and collaborative work environment
Flexible work hours and remote work options.

How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications using the form below or email hello@immersivesf.co.uk

iMMERSIVE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply for - Customer Solutions Consultant

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