Change Manager

Responsibilities 

• Change Management 

• • Play a key role in supporting large-scale transformation projects 

• • Collaborate closely with customer stakeholders to help them to grasp the broader impact of change and create appropriate plans 

• • Conduct stakeholder analysis and change impact assessments to determine the size, scale, complexity and impact of the proposed changes 

• • Provide guidance to customers on how to effectively lead their teams through transitions 

• • Collaborate with the in-house communications, training and change teams to enable the strategies for change 

• • Identify and mitigate risks with the change management effort 

• • Support with communications and engagement activities 

• • Support with training planning and delivery 

• Presenting – Present in customer meetings, lead our change management activities with our customers  

• Solution design – Own and lead change management planning, working with delivery and solutions colleagues to transform client requirements into best practice, actionable plans 

• Training – Support with planning and content creation for training workshops  

• Relationship management – Build trusted relationships with our customers from exec level to client teams and internal teams. Maintain frequent contact with the key points of contact in the client teams to follow their satisfaction levels. 

• Mentoring – Help grow future talent by coaching and providing development opportunities 

• Growth – Support pre-sales activities in scoping and positioning change management support 

• Process improvement – Identify possible improvements to our Customer Success strategies and implement them internally  

• Travel A willingness to travel as and when required 

Qualifications and skills 

• Minimum: Recognised Change Management Certification (eg. APMG, Procsi) 

• Change management knowledge: 

• • 5+ years of hands-on experience managing the “people side of change” 

• • Understanding of business process analysis 

• • Experience of conducting change impact assessments and change readiness assessment 

• Strong organisation skills 

• Strong experience with Salesforce implementation environment preferred 

• Experience of training planning, content creation and delivery 

• Desirable knowledge: 

• • Agile project methodology experience 

• • Business Analyst experience 

 Business Skills  

• Communication – excellent communication skill and interpersonal skills. Ability to facilitate workshops and conference calls with confidence. It’s important that you are confident and clear in your messaging both written and verbal 

• Teamwork/Collaboration – team orientated with a ‘can do’ attitude, and experience supporting less experienced members  

• Presentation Skills – excellent ability to share product expertise and business knowledge to audiences of all levels 

• Problem Solving – excellent ability to anticipate problems and identify solutions  

• Adaptable – excellent ability to adopt a flexible work style in changing circumstances and shift priorities when necessary 

• Organisation – Highly organised and proactive with the ability to multitask and prioritise effectively 

• Strong analytical skills – strong ability to collect and analyse information  

• Influencing Skills – strong ability to influence at all levels across an organisation to drive change practice 

• Action orientated – demonstrated ability to balance short-term change activities with the long-term strategy 

• Motivated self-starter – comfortable to work with ambiguity and take the initiative to lead the change management workstream

What we Offer