Delivery Director Responsibilities
- Project Management
- Lead multiple projects and delivery teams following the iMMERSIVE ‘way of working’
- Research latest technologies / best practice and make recommendations for adoption
- Escalation – Act as main point of escalation on multiple project
- Commercial
- Ensure projects are commercially successful
- Drive opportunities to provide additional value to clients in new areas
- Solution design and config – Define and lead the standard of designs and build
- Relationship management – Build trusted relationships with our customers from exec level to client teams and internal teams. Maintain frequent contact with your accounts to follow their satisfaction levels.
- Coaching – Help grow future talent by coaching and providing development opportunities
- Growth – Support pre-sales activities in scoping and understanding future opportunities
- Process improvement – Identify possible improvements to our Customer Success strategies and implement them internally
Delivery Director Technical Skills
- Minimum: Salesforce Certified Admin 201, App Builder and one other
- 10+ years end to end project management experience, with strong organisation skills
- Degree educated or strong experience with Salesforce implementation environment
- Project management knowledge:
- Agile project methodology experience
- The ability to define user stories and scope projects
- Functionality knowledge:
- Understanding of Sales Cloud and Service Cloud
- Understanding of Salesforce solution architecture principles and best practices
- Experience with 3rd party delivery partners and AppExchange vendors is a plus e.g. Conga, DocuSign, D&B, etc.
Nice to have
- Understanding of wider Salesforce technology stack such as CPQ, Experience Cloud, MuleSoft, B2B Commerce, etc…
Delivery Director Business Skills
- Communication – Excellent communication skills with the ability to clearly communicate technical information to a non-technical audience
- Motivate and champion – Ability to motivate, develop and champion a team
- Adaptable – excellent ability to adopt a flexible work style in changing circumstances and shift priorities when necessary
- Strong analytical skills – strong ability to collect and analyse information.
What we Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A supportive and collaborative work environment
- Flexible work hours and remote work options.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications using the form below or email hello@immersivesf.co.uk
iMMERSIVE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
