Marketing Cloud and Marketing Cloud Account Engagement Consultant Responsibilities:
- Client Presentations: Assist in preparing client presentations, showcasing Salesforce Marketing Cloud capabilities and proposed solutions.
- Requirement Gathering: Participate in workshops and client meetings to gather detailed requirements, document them, and collect feedback for project refinement.
- Business Process Analysis: Maintain ‘way of working’ within teams to execute projects in an efficient and timely manner
- Solution Design: Collaborate with technical and delivery teams to translate client requirements into Salesforce Marketing Cloud solutions, adhering to best practices.
- Platform Configuration: Configure Salesforce Marketing Cloud tools to meet client requirements, including troubleshooting, deployment, and data uploads.
- Testing Support: Assist in unit testing, system testing, and acceptance testing to ensure high-quality solution delivery.
- Demonstration: Provide regular demonstrations of the solution to clients during the build phase to ensure alignment with expectations.
- Training: Conduct training workshops for clients, administrators, and end-users to ensure the successful adoption of the solution.
- Client Relationship Management: Engage with client stakeholders to analyze business processes, gather functional requirements, and ensure a smooth relationship throughout the project lifecycle.
- Travel Requirements: Willingness to travel for client meetings, workshops, and training sessions as necessary.
Technical Skills:
- Experience: 2 + years of project delivery experience or functional consultancy covering one or more of the Salesforce Marketing Cloud tools with focus on Marketing Cloud Engagement. Marketing Cloud Account Engagement experience is a plus.
- Project Management Knowledge: Understanding of Agile project methodology, including user story definition, and detailed requirements documentation.
- Functionality knowledge:
- Strong understanding of Salesforce Marketing Cloud’s architecture, best practices, and configuration. Knowledge of similar tools such as Data Cloud, Marketing Cloud Advanced or Personalisation is a plus.
- Familiarity with third-party vendors and AppExchange tools is beneficial (e.g. integrations with external platforms).
- Expertise in the use of AmpScript and SFMC SQL.
Nice to Have:
- Certifications: Salesforce Marketing Cloud Certifications such as Marketing Cloud Email Specialist, Marketing Cloud Consultant, Account Engagement Specialist.
- Additional Knowledge: Familiarity with Salesforce Sales Cloud, Service Cloud, or other Salesforce Clouds is advantageous.
Business Skills:
- Communication Skills: Strong communication skills with the ability to effectively engage with clients, team members, and stakeholders at various levels.
- Teamwork and Collaboration: A collaborative team player with a focus on supporting colleagues and less experienced team members.
- Presentation Skills: Able to clearly communicate complex product features, business knowledge, and technical solutions to both technical and non-technical audiences.
- Problem Solving: Strong analytical skills with the ability to anticipate potential issues, proactively identify solutions, and drive project success.
Additional Information:
- Travel: Occasional travel may be required to meet with clients, attend workshops, or conduct training sessions.
- Location: Flexible/Remote positions with potential travel as needed for client engagements
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications using the form below or email hello@immersivesf.co.uk
iMMERSIVE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
