Project Lead and Change Manager

Project Lead and Change Manager Responsibilities

• Project Lead Management Responsibilities
  • Act as both Project Manager and Change Manager
  • Take full ownership of projects from beginning to end following the iMMERSIVE ‘way of working’
  • Manage the resources assigned to the project, focusing on timelines, and estimates to complete against budgets
  • Own backlog and ensure customer project requirements are correctly documented
  • Coordinate with project teams (functional and technical) to ensure client needs are satisfied
  • Monitor and manage quality, expectations and conduct reviews to ensure milestones are hit
• Change Management Responsibilities
• • Play a key role in supporting large-scale transformation projects
  • Collaborate closely with customer stakeholders to help them to grasp the broader impact of change and create appropriate plans
  • Conduct stakeholder analysis and change impact assessments to determine the size, scale, complexity and impact of the proposed changes
  • Provide guidance to customers on how to effectively lead their teams through transitions
  • Collaborate with the in-house communications, training and change teams to enable the strategies for change
  • Identify and mitigate risks with the change management effort
  • Support with communications and engagement activities
• Presenting – Present in customer meetings, lead our engagements on site acting as the first line of contact with our customers
• Solution design – Own and lead designs, working with delivery and technical colleagues to transform client requirements into best practise Salesforce solutions
• Training – Lead training workshops
• Relationship management – Build trusted relationships with our customers from exec level to client teams and internal teams. Maintain frequent contact with your accounts to follow their satisfaction levels.
• Mentoring – Help grow future talent by coaching and providing development opportunities
• Growth – Support pre-sales activities in scoping and understanding future opportunities
• Process improvement – Identify possible improvements to our Customer Success strategies and implement them internally
• Travel – A willingness to travel as and when required

Project Lead Technical Skills

• Minimum: Salesforce Certified Admin 201 and Change Management Certification (eg. APMG, Procsi)
• 5+ years project management experience end to end, with strong organisation skills
• Degree educated or strong experience with Salesforce implementation environment
• Project management knowledge:
  • Agile project methodology experience
  • The ability to define user stories and scope projects
• Change management knowledge:
  • 5+ years of hands-on experience managing the “people side of change”
  • Understanding of business process analysis

Project Lead and Change Manager Business Skills

• Communication – excellent communication skill and interpersonal skills. Ability to facilitate workshops and conference calls with confidence. It’s important that you are confident and clear in your messaging both written and verbal
• Teamwork/Collaboration – team orientated with a ‘can do’ attitude, and experience supporting less experienced members
• Presentation Skills – excellent ability to share product expertise and business knowledge to audiences of all levels
• Problem Solving – excellent ability to anticipate problems and identify solutions
• Adaptable – excellent ability to adopt a flexible work style in changing circumstances and shift priorities when necessary
• Organisation – Highly organised and proactive with the ability to multitask and prioritise effectively
• Strong Analytical Skills – strong ability to collect and analyse information
• Influencing Skills – strong ability to influence at all levels across an organisation to drive change practice
• Action Orientated – demonstrated ability to balance short-term change activities with the long-term strategy